FAQs
FAQS
Is your product range waterproof?
Our collars and leashes are made from 100% leather. Because leather is a natural product it is permeable, so it is not 100% waterproof. No leather is waterproof. However, our leashes and collars do very well in the elements so don’t hold back! The leather is also coated in a pigment which is what allows us to offer different colours. That colour pigment does give extra water protection! We advise that after the collar gets wet from swimming, the rain etc that you hang it out to dry
How do I care for and clean my collar and leash?
Leathers do wear quite well! However, we do recommend you apply a leather conditioner to your leash and collar to prolong the life and minimise wear and tear! There are many leather conditioning products out there on the market!
To remove dirt and grime from our leather products just use a damp cloth
What happens if I order the wrong size?
This can happen from time to time and that is not a problem! Just send us an email to pinnaclepooch@gmail.com and we will organise a different size for you. You will have to return the wrong size collar to us in new condition. If the collar is used or damaged unfortunately we will not be able to exchange the product for a different size.
How long do you take to ship?
Orders will be processed and shipped within 24hours of placing order. Orders placed on the weekend will be sent on Monday. Products will be shipped via registered post and a tracking number will be provided.